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Software Development

Maintenance
& Support

Keep your software running at peak performance — always. Our dedicated maintenance and support teams handle bug fixes, security patches, performance tuning, and feature updates so your team can stay focused on growth.

Get a Support Plan Explore Services
4hr
Average Response Time
99.9%
Uptime Maintained
200+
Apps Supported
What We Cover

Full-Spectrum Maintenance & Support

From critical bug fixes to proactive infrastructure monitoring — we keep your application healthy, secure, and evolving long after launch.

🐛

Bug Fixes & Hotfixes

Rapid identification and resolution of production bugs — with SLA-backed response times, root cause analysis, and regression testing to ensure the fix doesn't break anything else.

🛡️

Security Patching

Proactive monitoring for CVEs and dependency vulnerabilities, timely security patches, SSL/TLS management, and periodic security audits to keep your platform protected and compliant.

📈

Performance Optimisation

Ongoing monitoring of response times, database query performance, and server resource usage — with proactive tuning before issues impact your users or your conversion rate.

🔄

Dependency & Platform Updates

Regular framework, library, and OS upgrades — tested in staging before production rollout — so your stack stays modern, secure, and free of technical debt build-up.

🖥️

Infrastructure Monitoring

24/7 uptime monitoring, automated alerting, log analysis, and incident response — using tools like Datadog, New Relic, or AWS CloudWatch to catch and fix issues before they escalate.

✨

Feature Enhancements

Ongoing iterative development — adding new features, improving existing workflows, and evolving your product based on user feedback, analytics, and your roadmap priorities.

Support Plans

Choose Your Support Tier

Flexible retainer plans that match your product complexity and business criticality — from lean startups to high-traffic enterprise platforms.

Starter

₹24,999/month

For early-stage products that need reliable baseline maintenance without a large retainer commitment.

  • Up to 20 hrs/month of engineering time
  • Bug fixes & security patches
  • Monthly performance report
  • Business hours support (9am–6pm)
  • 48-hour response SLA
Most Popular

Growth

₹59,999/month

For growing products that need proactive monitoring, faster response, and ongoing feature development.

  • Up to 50 hrs/month of engineering time
  • Bug fixes, security & dependency updates
  • 24/7 uptime monitoring & alerting
  • Feature enhancements included
  • 8-hour response SLA
  • Dedicated Slack channel

Enterprise

Custom pricing

For high-traffic, business-critical platforms requiring white-glove support and guaranteed availability.

  • Unlimited engineering hours
  • 24/7 on-call incident response
  • Dedicated support engineer
  • 4-hour critical issue SLA
  • Quarterly architecture review
  • Custom SLA & reporting
Maintenance & Support
Why Nexflare for Support

Your Product Deserves Ongoing Care

Most agencies disappear after launch. We stay. Our support teams treat your product like it's their own — proactively catching issues, continuously improving performance, and shipping incremental value every month.

  • Engineers who built your product know it best — continuity guaranteed
  • Proactive monitoring rather than reactive fire-fighting
  • Transparent monthly reports on work done, uptime & performance
  • Dedicated Slack or Teams channel for direct communication
  • No lock-in — flexible retainers with 30-day notice to exit
  • Full handover documentation if you ever move in-house
Datadog New Relic AWS CloudWatch PagerDuty Sentry GitHub Actions Jira Linear
Discuss a Support Plan
Support Track Record

Reliability You Can Depend On

200+
Apps Under Support
99.9%
Uptime Maintained
<4hr
Average Response Time
4.9★
Client Satisfaction Score
FAQ

Common Support Questions

Yes — we regularly onboard third-party codebases. We start with a thorough technical audit to understand the architecture, dependencies, and any existing issues. Onboarding typically takes 1–2 weeks before active support begins.

We configure automated uptime and performance monitoring tools (Datadog, UptimeRobot, AWS CloudWatch) that alert our on-call engineers around the clock. For Growth and Enterprise plans, critical alerts are escalated to a human engineer regardless of the time or day.

Critical incidents trigger an immediate escalation — a dedicated engineer is assigned within the SLA window, provides regular status updates, deploys a hotfix, and follows up with a post-incident report covering root cause and prevention steps.

Unused hours are carried forward for up to one month, giving you flexibility during quieter periods. We also provide a monthly utilisation report so you always know exactly how your retainer hours are being spent.

Our standard plans start on a 3-month initial engagement, after which they roll on a monthly basis with 30 days' notice to exit. Enterprise plans are scoped individually based on the complexity of the engagement.

Keep Your Product Running Flawlessly

Book a free consultation and let's design a maintenance plan that keeps your platform fast, secure, and always available.

Book Free Consultation Call +91-8237525097