Privacy Policy

1Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you visit our website.

Information you provide:

• Name, email address, phone number, and company name submitted through contact or enquiry forms
• Project requirements, messages, and files shared during pre-sales or onboarding conversations
• Billing details and payment information processed through our payment partners (we do not store full card details)
• Communications you send us via email, WhatsApp, or phone

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths on our website
• Referral source (how you arrived at our website)
• Cookie and tracking data as described in Section 3

2How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send project updates, invoices, and contractual communications
• To send marketing communications, newsletters, or promotional offers — only where you have opted in or where we have a legitimate interest to do so
• To improve our website, services, and user experience based on usage data
• To comply with applicable legal and regulatory obligations
• To detect and prevent fraud, security breaches, or abuse of our services

We will never sell your personal information to third parties.

3Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. The types of cookies we use include:

• Essential cookies — required for the website to function correctly and cannot be disabled
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
• Marketing cookies — used to serve relevant advertisements and track campaign performance (e.g. Google Ads, Meta Pixel)

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

4How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

• Service providers — trusted third-party tools and platforms we use to operate our business (e.g. Google Workspace, payment gateways, CRM software, hosting providers)
• Legal authorities — where required by law, court order, or government regulation
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction

All third-party service providers are required to handle your data in accordance with applicable data protection laws and our instructions.

5Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

In general, client project data is retained for a minimum of 3 years following project completion. Website enquiry data is retained for 12 months unless you become a client, in which case it is retained for the duration of the engagement and 3 years thereafter. You may request deletion of your data at any time, subject to our legal obligations.

6Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our website
• Access controls limiting personal data access to authorised personnel only
• Regular security reviews and vulnerability assessments
• Secure storage of data on reputable cloud infrastructure (AWS / GCP)

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal obligations
• Right to object — object to processing of your data for marketing purposes
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at enquiry@nexflaredynamics.com. We will respond within 30 days.

8Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external tools. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.

9Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us: